FAQ
Delivery within West Malaysia will take 3-5 Business days, East Malaysia 7-10 business days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse. It is customer’s responsibility to check the status of the item upon ordering after order confirmation is sent via email.
Should shipping postal address or contact number provided be incorrect, whereupon re-route is needed, customer shall bear the re-route cost incurred.
We will send tracking information to the e-mail address associated with your order once the order is fulfilled and processed by courier provider for shipping.
Will my parcel be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us immediately at info@pocketcoach.my upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order.
If the order is fulfilled and Out For Delivery (OFD), re-route costs shall be borne by customer with the following charges:
RM8 for West Malaysia (WM)
RM15 for East Malaysia (EM)
– Please be informed that re-route takes 10 business days.
Online Course
Approximately 2.5 Hours of content. There are 4 Modules and a total of 32 videos
Simple drop us an email at info@pocketcoach.my within 30 days from your order and we would provide a full refund.
You would have 1-year access to the online course starting from the date you receive your access codes.
Our online program in broken down into 4 modules and 32 videos, there would be a progress bar to track your progress after completing every videos.
You may always drop us an email at info@pocketcoach.my and we would respond to you within 24 hours.
Refunds, Returns & Exchanges
If you are not 100% satisfied with your purchase, you can return your item(s) for an exchange or a full refund within 30 days from the day you’ve received your parcel. Product must be in the original packaging and no sign of damaged). Merchandise returned not in its original state may not qualify for an exchange or a refund.
To return, please email us at info@pocketcoach.my with your order number.
For the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund.
Popular Question
We accept Ipay 88 (all major credit & debit cards, except AMEX) and (all major domestic online banking), as well as E-Wallet (Grabpay & Touch & Go).
All discount codes are available for a limited time, while supplies last and cannot be used once expired. These discount codes are not redeemable for cash and are limited to one promotion per order, and in some cases the discount code can only be redeemed once per person in order and has its unique terms and conditions to allow fair redemption and distribution of discount codes to all of our valued customers
**Please note that excessive abuse or misuse of promotions and/or discount codes may result in order or item cancellation.
Yes, we do take bulk orders. Please contact info@pocketcoach.my and tell us what you need, and we will get back to you as soon as possible during business days.
Press & Collaboration
We’re glad to hear you out! Please email us at info@pocketcoach.my